As one of the early divisional quality directors ... more

As one of the early divisional quality directors at Motorola, where the Six Sigma program of world-class quality excellence was developed, Alan Larson is a singular authority on implementing the system to improve organizational effectiveness. In Demystifying Six Sigma, Larson shows how this universally respected program can improve products, processes and services by moving it beyond the realm of manufacturing and service operations, applying its philosophy to the entire organization.Used properly, the Six Sigma approach can dramatically reduce costs, improve efficiencies, and maximize customer satisfaction in all operations. Yet many current Six Sigma programs use just a small portion of the companys total workforce, resulting in limited benefit and unused resources.Highly readable and eminently practical, Demystifying Six Sigma demonstrates that this revolutionary management system is about total employee involvement, providing the tools and techniques needed to apply it across all departments.... less

Also Includes Free Audio CD GREAT SPEECHES OF THE... more

Also Includes Free Audio CD GREAT SPEECHES OF THE WORLDSpeeches that Changed the World is a collection of the most important speeches given since the year 1900. There are speeches about power and about equality. There are speeches of hate and those of hope, of compassion and sorrow, politics and diplomacy, war and peace, freedom and justice. What they have in common is the rhetoric the power of persuasion.These speeches carry the hopes and regrets of our modern world, and become even more powerful and poignant with the passage of time.... less

The cases reported in this manual are, with few e... more

The cases reported in this manual are, with few exceptions, based upon true stories that have been gathered from a broad spectrum of supervisors and managers. These cases have been successfully used in various management and supervisory training programs and it has been found that they produce recognition, discussion, and even debate. Invariably, they challenge trainees and encourage them to rethink and re-examine the fundamentals of being an effective leader. Together, as presented in this manual, they cover a full range of management and supervisory issues and concerns.The cases go straight to the heart of universal leadership challenges and their application extends into virtually any organizational area. They include issues such as dealing with a difficult employee, improving performance, training and coaching, selecting the right person for the job, and managing fairly and effectively. These challenges are likely to confront any manager or supervisor in any kind of organization, and developing the ability to respond to them productively and to learn from them is what this manual is all about.... less

How to Negotiate, Establish and Manage an Interna... more

How to Negotiate, Establish and Manage an International Joint Venture... less