Business Communication: Concepts & Applications i... more

Business Communication: Concepts & Applications in an Electronic Age is a process-oriented reader of short, varied, up-to-date articles from leading business communication authorities in business, government, and academia. The text helps students hone their writing skills in a format that allows selective instruction and maximum flexibility.The anthology has been extensively revised and updated; it includes topics that instructors have been unable to find in longer texts. Each article covers one topic, allowing instructors to focus discussions on a key concept. Applications-oriented questions and active-learning cases follow each selection, offering opportunities for students to demonstrate their understanding of what they have learned.... less

How To Turn Customer Service into Customer Sales ... more

How To Turn Customer Service into Customer Sales is a complete, practical handbook for achieving excellence in customer service. It provides easy-o-follow, step-by-step procedures for all the necessities of a successful customer relations program: research, hiring, training, executing, and follow-up. Entire chapters are devoted to the special skills of listening, telemarketing, face-to-face selling, and handling objections.... less

Commentary on the Right to Information Act

Commentary on the Right to Information Act... less

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A commentary on Right to Information act with Cas... more

A commentary on Right to Information act with Case Laws... less

Description for the book is not available.

Description for the book is not available.... less

The book contains tales of wit and humour from th... more

The book contains tales of wit and humour from the Bar and the Bench... less