Does your staff deliver the highest quality servi... more

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality and tourism. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality & Tourism highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications. Topics covered include: services management marketing operations management human resources management service quality managementPractitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.... less

Discovering Your Hidden Spiritual Resources is Ek... more

Discovering Your Hidden Spiritual Resources is Eknath Easwarans phrase for the spark of divinity hidden in every one of us, regardless of our personal liabilities or past mistakes. He shows how this spark of divinity can energize our lives and points out that love, compassion, meaning, hope and freedom from fear are not qualities we need to acquire instead we simply need to uncover what we already have. He provides instructions in a simple method of meditation that he himself has taught and practiced for more than thirty years.... less

Unlock your hidden potential to reach a new plane... more

Unlock your hidden potential to reach a new plane of creative thinking. This comprehensive how-to-guide will stimulate the creativity intrinsic to everyone. Seek out new avenues of problem solving by elevating your ability to conceive ideas. The authors take you on a journey designed to spark confidence by reorganising your thinking patterns and processes. Included here are step-by-step selling and implementation techniques for turning the most difficult problems into achievable, and profitable opportunities.... less

A Practical Guide for Effective LivingThere is no... more

A Practical Guide for Effective LivingThere is no point in getting enlightened every week with these enriching thoughts if you do not make your life more effective by implementing these thoughts. You will miss beautiful opportunities for growth in your life despite having total knowledge.I Love Living is a practical, powerful book for effective living. The contents of this book are taken from spontaneous speeches delivered by Rajan in his Wisdom sessions. Each speech is a thought- provoking tool to spark your life.... less

Think of Elvis Presley, and how he didnt just sin... more

Think of Elvis Presley, and how he didnt just sing the song, he owned it, poured his spirit into it. Or Michael Jordan, not just playing basketball, but defining his inner self as he soars to the basket.Within each of us is an inspiration, a spark of insight about the person we were meant to be. Reinventing Yourself helps us to name that vision to call it ours and to begin to make it happen. We really can become the people weve always wanted to be. Steve Chandler tells us how.... less

Incisive Profiles of the 50 Organizations, Large ... more

Incisive Profiles of the 50 Organizations, Large and Small, That have Shaped the Course of Modern Business50 Companies That Changed the World shows how some of the greatest businesses of all time achieved their success - found untapped niches, stayed on top of trends, managed progressively, and encouraged creativity. The book also shows how some, nonetheless, fell from their pinnacle when they failed to follow the path that made them successful. Each sketch will spark discussion and debate as readers ponder the auhtor's rankings.... less

The Lord is everything, everywhere he dwells in ... more

The Lord is everything, everywhere he dwells in every heartThe Constant Companion is a book of daily inspirations - short, personal reminders that divinity can be found all around us, if we will only look.In each piece, Eknath Easwaran selects one of Indias traditional Thousand Names of The Lord and shows its universal significance: that these are not only names of God, but also aspects of the spark of divinity within us.In the Thousand Names, the Lord is called our Constant Companion, an inner friend whose love and support we can never lose. This book, too, will serve as a constant companion for those who want to see God in the faces and events of everyday life.... less

In this book, Dr. Pillai relates the vision of th... more

In this book, Dr. Pillai relates the vision of the Upanishads to the spiritual needs of the 21st century. The stories of the Upanishads are retold to make them intelligible to the modern world. The outcome is a rational worldview that reveals the undeniable presence of an interactive energy in all forms of life.The Upanishads contain the essence of existential wisdom conceived by oriental mystics about 3,000 years ago. They lead us to the logical inference that the spark of universal energy embedded in us motivates all our worldly deeds and even inspires the spiritual quest to unravel the unknown. The Upanishads give us clear-cut answers to all ultimate questions that science fails to elucidate.The author suggests that the Upanishads can mitigate excessive violence, unfounded fears, and chronic anxieties that torment the modern mind. The book contains the latest scientific ideas on the mind and it offers effective spiritual solutions to remove undesirable aggressive tendencies. The existential wisdom explained here can hopefully create a compassionate mindset that we sadly miss in the egocentric era of information technology.... less

Steve Solomon is the sharpest lawyer ever to bare... more

Steve Solomon is the sharpest lawyer ever to barely graduate from Key West School of Law. Victoria Lord is fresh from Yale, toiling for an ambitious D.A. and soon to be married. And Katrina Barksdale is a sexy former figure skater charged with killing her incredibly wealthy, incredibly kinky husband. With all three tangled in the steamiest trial of the century, the case is sure to make sparks fly, headlines scream and opposites attract. But with Solomon inventing his own laws and Lord sticking to the real ones, these two can't stop squabbling, even after teaming up to defend the glamorous widow. With crooks, con men, and a cast of colorful characters swirling around Solomon, and an anxious fianc waiting for Lord, the two attorneys begin to believe their luscious client has been lying through her perfect teeth. Now Solomon and Lord must solve the case before they end up in ruin, in jailor in bed... less