Managing In A Strategic ContextThis new text has ... more

Managing In A Strategic ContextThis new text has been designed for students taking modules in the business environment or business context areas of an HR or Business Degree Programme. It is written to cater for both undergraduate and postgraduate level modules as it covers all the standard subjects normally included in such modules.Presented and written in an easy to use format, for students with little or no prior knowledge of the subject area, the text enables students to gain key knowledge of the environmental influences economic, social and legal that are essential in developing an understanding of business strategy at every level.... less

In the modern world, the key to prosperity or fa... more

In the modern world, the key to prosperity or failure in the global marketplace is awareness of cultural differences. Global Business Environments teaches managers both practical techniques and theoretical insights for working with people from diverse cultures in home and host countries.Managers who ignore or dismiss cultural differences may find themselves alienating customers and employees, fumbling negotiations, and ultimately losing sales. In contrast, those who are willing to see the world from different perspectives may spot fresh opportunities. Bringing multiple cultures together results in synergy, in which two combined energies multiply and reinforce one another. Global Business Environments tells you not only how to create synergy, but also how to profit from it.Global Business Environments offers a sweeping multidisciplinary inventory of facts, theories, and practical ideas for making multiculturalism work. This comprehensive volume is a crucial resource for every manager who belongs to a multinational organization, as well as students of both domestic and international business, political science, international relations, public administration, and educational administration.... less

Second Revised & Enlarged EditionENVIRONMENTAL MA... more

Second Revised & Enlarged EditionENVIRONMENTAL MANAGEMENT is a neat and comprehensive presentation of a multi-disciplinary subject, treated from both national and global perspectives.Starting with the basics of every branch of science as it relates to the environment, the author goes to expound on human interference with the environment and the impact of man and technology on the environment. He follows with an explanation of the concept of environmental management and ends with examples of practical environmental management of particular sectors like urban land management, watershed management, agricultural management, hill area management and coastal-zone management.A product of the authors extensive, ten-year research related to enhance the primary productivity of the aquatic ecosystem, bioremediation, waste-water purification through ecological principles, aquatic ecology, ecotoxicology, molecular toxicology and environmental management, this authoritative book is bound to find favour with students, teachers and practitioners of Environmental Management.... less

Does your staff deliver the highest quality servi... more

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality and tourism. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality & Tourism highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications. Topics covered include: services management marketing operations management human resources management service quality managementPractitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.... less

The International Hospitality Business: Managemen... more

The International Hospitality Business: Management & Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management concepts, and new corporate mergers. It also analyzes and discusses the complexity of the political, economic, financial, commercial, and cultural environment within which international business takes place to help you become a productive global manager.... less

The use of benchmarking in the tourism industry h... more

The use of benchmarking in the tourism industry has been very limited and is still in its infancy. It has been restricted to the study of operational units and businesses, rather than destinations. The limited number of benchmarking studies carried out within the tourism industry, and almost all of the benchmarking studies, have been conducted by external third parties. It is apparent that the benchmarking model needs further development. To date, there have been far more conceptual works on why benchmarking is important and how to operationalize it than empirical research focusing on methodological issues such as how to measure performance gaps. Most empirical studies are based upon the supply side but avoiding the demand side. This collection fills some of the gap.Eight studies are included in this book. One paper is about overview of the benchmarking literature, and one paper deals with tourism. Others are concentrated in the hospitality business. Two studies deal with the environmental perspectives.... less

This book will be useful for undergraduate & poly... more

This book will be useful for undergraduate & polytechnic students and as reference for all universities having Hotel Management BHM, BSc Catering, diploma & certificate courses. The aim of the book is to provide comprehensive information to students of Hotel Management or in any study of food and beverage. Most of the books available for study for professional courses are imported or contain only specific information. This book aims at providing complete information and will act as a handy reference book for the students.... less

The recent terrorist attacks in the United States... more

The recent terrorist attacks in the United States and their repercussions for the travel and leisure industries have focused more attention on tourism safety and security issues than ever before. The impact on tourism destinations and businesses, as well... less

Food & Beverage Service and Management is a comp... more

Food & Beverage Service and Management is a comprehensive book covering all the possible topics included in a 3-year or a 4-year degree or diploma programme in Hotel or Hospitality Management. It is written in easy-to-understand language and encompasses all basic information required for a student of food and beverage service.Key Features Divided into four parts for the 4-year study including management Chapters chronologically arranged for ease of study Research topics at the end of each chapter for further study Practical aspects of food and beverage service included with pictures Exhaustive beverage information An exclusive extensive table of food and its accompaniments with wine recommendations Case studies in the management section Glossary of food and beverage terms... less

In Competitive Strategies for Service Businesses,... more

In Competitive Strategies for Service Businesses, author, entrepreneur, and business consultant Deborah C. Sawyer illuminates the many forms of competition in service businesses, identifies the most important information resources for competitive intelligence (CI), and provides a practical framework for detecting and studying competitors in order to gain competitive advantage. While much has been written about competition in product manufacturing and marketing, managers of service firms face different and more complex issues not least among them the pivotal role of human expertise in the business. Competitive Strategies for Service Businesses is the first book to fully explore the specific challenges and opportunities of service competition.... less