Does your staff deliver the highest quality servi... more

Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality and tourism. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality & Tourism highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications. Topics covered include: services management marketing operations management human resources management service quality managementPractitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.... less

Our environment can be defined as the physical, c... more

Our environment can be defined as the physical, chemical, and biological world that surrounds us, as well as the complex of social and cultural conditions affecting an individual or community. This broad definition includes both the natural world and the built or technology environment, as well as the cultural and social contexts that shape human lives. This encyclopedia will help corporate professionals that face the responsibility of handling both environmental policy/issues and occupational safety issues within organizations.Volume 1:Plastic Wastes Management, Control, Recycling and Disposal Provides a technological review of the plastics industry, production and consumption statistics, definitions of major end use markets, and disposal paths for plastics.Volume 2:Medical Waste Management and DisposalThe results of EPA studies to characterize the types, numbers, and sizes of medical waste generators; and the types and amounts of regulated medical waste generated.Volume 3:Hazardous Materials and Waste ManagementIt provides an overview of both the technology and compliance requirements that will assist environmental managers in addressing facility management of hazardous wastes, pollution control, and waste minimization.Volume 4:Approaches to Implementing Solid Waste Recycling FacilitiesRecycling programs have to be responsive to public needs and provide legitimate environmental justification. Recycling and solid waste managers job is getting complex and challenging. This volume will provide a basis for the development of judgement that will be critical in recycling decision-making.... less

This timeless collection of prize articles includ... more

This timeless collection of prize articles includes the most respected authorities on personal and professional development. From Montel Williams to Katharine Graham to William Bennett, youll read about how youas well as every other personpossess the potential to improve the quality of your life, how facing obstacles is always better than running from them, and how taking risks is fundamental to personal growth. This insightful and inspiring book will help you in six areas: taking initiative, defining direction, meeting challenges, making progress, developing your career, and improving continuously.... less

A step by Step Illustrated GuideRevised & Updated... more

A step by Step Illustrated GuideRevised & UpdatedBabies Never Came with a Set of Instructions ... Until Now!Easy to use This best-selling guide to baby care is now updated with all the latest medical facts to help guide you through babys first year. The new step-by-step illustrated instructions make it easy to find the information you are looking for.Thorough and up-to-date In addition to complete information on the basics of baby care, including bathing, diapering, and feeding your baby, this book offers brand-new information covering a full range of issues.... less

Lovingly known by millions around the world as Am... more

Lovingly known by millions around the world as Amma (Mother), the Hugging Saint, the Mother of Compassion, and the Mother of Immortal Bliss, the divinely beautiful Indian holy woman Ammachi has spent her adult life fulfilling her mission to share her message of love and compassion throughout the world by distributing hugs and special blessings.In 1990, psychiatrist and Amma devotee Dr. Janine Canan met Amma and, with Ammas blessing, began collecting quotations from Ammas public talks, personal dialogues, and songs. Here, Dr. Canan has translated Ammas beautiful and timeless words so that they are preserved and available for all. Included are themes such as Love, the Cure, Surrendering the Ego, and Entering the Stream of Grace. In all, Messages from Amma delivers the powerfully inspiring teachings of a modern-day saint a woman whose very life is the incarnation of love.... less

75 PEOPLE WHO CHANGED THE WORLD is a wonderful, p... more

75 PEOPLE WHO CHANGED THE WORLD is a wonderful, provocative collection of short biographies of reformers, scholars, martyrs and mystics of many faiths who shook up religious thought and practice in the twentieth century. The short profiles make interesting reading and, often, discovery and the quotations and bibliographies following each profile make this an even more valuable resource. Its an admiring and instructive survey of influential spiritual practitioners and pioneers. A celebration of the human spirit, ideal for both seekers and believers, the curious and the passionate, thinkers and doers, 75 People Who Changed The World is an authoritative guide to the most creative spiritual ideas and actions of the past century a challenge for us today.... less

Get The Best From Yourself, Your Co-Workers, & Yo... more

Get The Best From Yourself, Your Co-Workers, & Your Staff.Are your employees driven to excel... or comfortable just doing enough to get by? As a manager or supervisor, youve probably found that one of your toughest challenges is motivating your people to deliver exceptional performance. In this handbook, you'll discover how to improve employee motivation through five key areas: team-building, communication, delegation, recognition, and financial incentives. Youll learn what works and what doesnt in todays volatile, ever-changing business environment.... less

The Complete Guide to Modern Management is an ann... more

The Complete Guide to Modern Management is an annual collection of studies by leading professionals, covering the entire range of vital management concerns from strategy to logistic in practical and concise style. The book bridges the most challenging dateline industry has faced since the war, the advent of a single European market and covers crucial aspects of competing in new Europe, from making Euro-mergers to finding your Euro-market, from creating cross-border brands to mastering European demands for service.... less

This practical leadership book will help you lear... more

This practical leadership book will help you learn the Systems Thinking Approach to leadership excellence. It is a better way to think, act, and achieve results as a leader. The objectives for this book are listed below. They have been developed to guide you, the leader and reader, to the core leadership issues covered in this book: To provide 50 of the Best Practices Tips on Leadership To provide a comprehensive set of tips for all of the Six Natural Levels of Leadership Competencies that exist naturally in all organizations on earth To provide a Leadership Self-Assessment designed to motivate you to pursue greater leadership development in the growth areas you need to be a more effective leader To demonstrate how the Systems Thinking Approach is a practical way for you to dramatically increase your leadership effectiveness To provide a simple, quick, and ready reference guide to walk you through the everyday leadership issues you typically face... less

Managers inevitably influence performance and alw... more

Managers inevitably influence performance and always hope to improve it. Yet true performance is a part of a carefully conceived and broadly based action strategy. In this comprehensive but accessible book, leading practitioners and consultants describe in detail how performance management can be made to work to the advantage of organizations and individuals. It draws together the expertise of leaders in the field, to cover each critical area of this management discipline viz. writing the job profile, job evaluation, appraisal, performance related pay, training , development, and feedback into individual and corporate objectives.... less