Transform Your Company & Enjoy It is the account ... more

Transform Your Company & Enjoy It is the account of how the Chief Executive of a British firm broke the traditional mould, and transformed a small engineering business into a model company that has won a stream of awards for outstanding business practices. It relates how Ken Lewis achieved this remarkable turnaround, and shows how the same principles can be adapted to any organisation seeking a radical change in its culture and performance. This book will challenge senior management everywhere offering a new and unusual approach which has brought unprecedented success to the company that pioneered it.... less

In Retail Management, author Peter Fleming provid... more

In Retail Management, author Peter Fleming provides an invaluable resource for all retail managers regardless of their age or experience. It is packed with case studies, self-assessment exercises and performance tips drawn from Peters experience as a retail Sales Manager and Buyer and from his role as Training Manager (Selfridges).Topics covered include: transition to the new management job leading and managing teams setting objectives for high quality customer care and the best sales environment how to manage the budget, stock and sales coping with security, health and safety issues recruiting and developing retail staff managing effective communications.The book describes successful approaches Peter Fleming has used and witnessed from frontline experience and research with companies such as John Lewis, Flannels Group, Body Shop, Argos, Williams and Griffin, Beatties, Furnitureland, and Marks and Spencer.... less