Presentation is the term we use to refer to all k... more

Presentation is the term we use to refer to all kinds of puposeful communication. We all spend large portions of our life "making presentations". How to Make Winning Presentations will give you many ideas, but the ideas themselves won't do any good until you try them. Stud the Action Tips in this book, apply them, and you'll see a dramatic improvement in your ability to get your ideas across with clarity and impact. Take the mystery and fear out of making a speech or a presentation with How to Make Winning Presentations. Learn to feel comfortable and in control when speaking before one or 1,000 people.... less

This book is designed to get all managers and emp... more

This book is designed to get all managers and employees thinking about the little things that can make all the difference. Its a quick read you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. Its packed with practical, applicable suggestions that can be put to work immediately, such as how to: turn angry customers into lifelong clients. use a simple gesture to immediately put customers at ease. listen with more than your ears. easily give customers more than your ears. use negative feedback for positive action.Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.... less

Consulted by more courts on the fundamental issue... more

Consulted by more courts on the fundamental issue of copyrightability, Goldstein on Copyright by Paul Goldstein has become the definitive practice tool for today's intellectual property practitioner.Goldstein gives you immediate, reliable access to expert legal guidance so critical in traversing new and unfamiliar copyright law territory. More than any resource in the field, Goldstein on Copyright emphasizes emerging issues in information and entertainment technologies -- to keep you on the cutting edge of copyright law.From determining whether protection is possible...to deciding whether there has been an infringement to analyzing all possible defenses and remedies, you'll have the clear, definitive guidance you need to preserve your clients' intellectual property rights in the new technological age.Whether you're involved in securing, protecting, acquiring, selling, transferring, or licensing copyrights, anywhere in the world, consult the authority for:... less

Study Smarter Not Harder' is a book that will hel... more

Study Smarter Not Harder' is a book that will help you become the confident superlearner you have always wanted to be. It provides seven basic elements of study skills that will make you tap your hidden potential for maximum performance and increased learning power. This positive guide is ideal for everyone - whether you are a student, a business person, aiming for higher career or a new learner.... less

The five rules of a Twitchhiker: 1. You can only ... more

The five rules of a Twitchhiker: 1. You can only accept offers of travel and accommodation from people on Twitter.2. You cant make any travel plans further than three days in advance.3. You can only spend money on food, drink and anything that fits in your suitcase.4. If there is more than one offer, you choose. If there is only one, you have to take it within 48 hours.5. If you are unable to move on from a location within 48 hours, the challenge is over and you go home.Bored in the supermarket one day, Paul wonders how far he can get in 30 days through the goodwill of fellow Twittering social networkers. He sets his sights on Campbell Island near New Zealand the point on the planet opposite to his home in Newcastle. In an adventure wrapped in nonsense, he travels by car, bus, boat, plane and train, sleeps in five-star luxury and on no-star sofas, resorts to the hair of the dog in multiple time zones and schmoozes with Hollywood A-listers all the while wearing the same pair of underpants.... less

Effective communication in the workplace is neces... more

Effective communication in the workplace is necessary for the delivery of successful organisational strategy and change, employee commitment, and ultimately competitive advantage. It has become an increasing responsibility of every HR professional.The ability of the organisation to engage stakeholders through excellent communication strategy and action is now an essential competence. Without it the chances of the organisation ever achieving its strategic objectives are reduced. So its presence on all levels of the HR function, and other disciplines, has become an important factor to achieving success in any organisation.Paul Turner offers practical tools, techniques and a model for developing a communications strategy that will enable the reader to take on this task.... less

This book will help HR professionals to add genui... more

This book will help HR professionals to add genuine value to the strategy-setting process. It is based on two key components: the strategic human resource forecast and the human resource plan. The author presents a powerful step-by-step model and provides essential guidance on issues such as: persuading an organization to adopt the model; and implementing and managing the key processes.... less

Recent studies have demonstrated that a competent... more

Recent studies have demonstrated that a competent and committed workforce is absolutely critical to corporate success. This book offers self-assessment tools, and explains how to draw up an inspirational HR mission, find out what customers (line managers and staff) really want, and also how to market the HR role to the rest of the workforce. It also explains how to assess current strengths & weaknesses and streamline departmental structures and working methods.... less

This title features contributions by leading expe... more

This title features contributions by leading experts from 29 countries providing, in just one volume, the important legal and tax issues to be considered when operating employee share plans internationally.... less

This accessible guide provides an overview of the... more

This accessible guide provides an overview of the key international and European IP legislation, complementing the books central theme of monopoly protection. In addition, the book features coverage from more than 15 jurisdictions of the most important and topical life sciences issues on which intellectual property has an impact. Subjects explored within the national chapters include small molecules, secondary patents, DNA, biologicals and personalised medicines, patent infringement and enforcement, compulsory licensing, branding and designs, counterfeiting and collaborative models... less