It is important that every adult member of the co... more

It is important that every adult member of the country should have a bank account and be included in maistream banking. Yet, it is well known that a large segment of the population is financially excluded and do not have a bank account. However, the number of people served by the banks is very large. The BSR data published by RBI reveals that there were more than 66 crore deposite accounts and more than 11 crore credit accounts as on March2009. Though it is evident that one person can have multiple accounts, it is seen that commercial banks cater to a large number of customers. This coupled with the fact that banks have near monopoly in offering saving facility to the people has made customer service an important aspect of banking. An efficient and effective customer service is of vital importance in modern day banking. The task becomes all the more challenging as the expectation of the customers have seen paradigm shifts in the recent past. Customers service calls for apporiate soft skills and also a good knowledge of the banking products and processes.... less

Highlights * How the housing finance failed in US... more

Highlights * How the housing finance failed in USA and what lessons are to be learnt by Indian Banks are well explained * RBI's guidelines on Credit Card Operations *How borrower cheats bank and the precautions to be taken by banks are explained at lenght * Entries in Passbooks and Statement of Accounts * Procedural Aspects of extending various types of Loans such as Housing, Gold, Cash Credit, Hypothecation, Loans against shares bills, cheque discounting and various types of forex business *Advice to the bank officers about internal control to avoid frauds at their branch. * Prodedural aspects of Lockers operations * Recovery procedural aspects of non-performing advances... less

with Export Import Finance case Studies with text... more

with Export Import Finance case Studies with text of UCP 600, 500, ISP, Urr and incoterms(with prior permission of ICC Paris)... less

Covering New DEPB Dates as amended upto 30-06-201

Covering New DEPB Dates as amended upto 30-06-2011... less

Covering All Industry Rates of Duty Drawback 2011... more

Covering All Industry Rates of Duty Drawback 2011-2012 Vide Notification No. 68/2011- Customs ( N.T.) Dated 22-09-2011,w.e.f. 1-10-2011... less

Covering All Industry Rates of Duty Drawback 2011... more

Covering All Industry Rates of Duty Drawback 2011-2012 Vide Notification No. 68/2011- Customs ( N.T.) Dated 22-09-2011,w.e.f. 1-10-2011... less

This book is in Marathi covering all Land Laws in... more

This book is in Marathi covering all Land Laws in Maharashtra... less

Covering New DEPB Dates as amended upto 30-06-201

Covering New DEPB Dates as amended upto 30-06-2011... less

Special Chapters on *State Bank of India *Micro F... more

Special Chapters on *State Bank of India *Micro Finance and Financial Inclusion * Private Equity and Venture Capital *Bank Credit and Sick Units including CDR... less

A Practical Guide to Manage Day to Day Labour Pro... more

A Practical Guide to Manage Day to Day Labour Problems (Specfic to the State of Maharashtra)... less