This key resource for all training professionals ... more

This key resource for all training professionals has been carefully revised and updated. The focus continues to be on delivering results, not just training. All the basics are covered: how to tap into learners, motivation, customizing for your audience, great presentation techniques, and creative activities that you can use. ...With todays knowledge economy, it is more important than ever before the people learn how to be lifelong learners. Applying Creative Training Techniques makes it easier for them to do that.You hold in your hands a tool that can make you a more effective trainer, facilitator, and coach. Applying the ideas will help you create an environment where learning truly takes place and where people leave excited about making a difference. Ken Blanchard, Ph.D., author of The One Minute Manager and Smart Leadership... less

101 Ways To make Every Second Count goes beyond t... more

101 Ways To make Every Second Count goes beyond the usual time-management books to bring you a broad range of strategies and tactics for more success with less stress... for getting more done in less time. You'll learn how to maximize your time by setting priorities, creating useful schedules, and overcoming procrastination. Robert Bly describes how proper diet, exercise, and sleep-or lack thereof-affect our energy levels. And how using the latest technology allows us to manage information and to communicate more efficiently and effectively.... less

Win Negotiations With Confidence, Grace, and Ease... more

Win Negotiations With Confidence, Grace, and EaseTodays super negotiator has to be a versatile problem-solver, seeking hard-bargain results with a soft touch. With punch and panache, Robert Mayer shows you how to make the grade, revealing powerful negotiating tools drawn from a unique blend of sources: Recent advances in psychology, linguistics, trial advocacy, sales, and management communications Tips, tricks, and techniques drawn from interviews with more than 200 of the worlds master negotiators Mayers own been there, done that years as a lawyer representing thousands of clientsYoull learn what works and what doesnt when youre up against a stone wall... or your ideas are being rejected... or youre confronted with hostility and anger. Plus, How To Win Any Negotiation gives step-by-step how-tos and what-tos for 38 common negotiating situations from buying a car to leasing an apartment, acing a job interview to buying a franchise, or negotiating your way out of debt.... less

The art of the argumentthe pros game of knowing w... more

The art of the argumentthe pros game of knowing what to say, how to say it, and when to say it. Winning arguments without raising your voice, losing your cool, or coming to blows. Without bulldozing and browbeating the other guy. Without offending or embarrassing anyone, including yourself.Winning arguments with confidence, grace and ease.If youre ready, Bob Mayer will show you how in a light, humorous, page-turning read filled with personal and celebrity anecdotes and riveting tidbits. What is the books secret? Its martial. Its mental judo. Where you use the other guys energy to win. Its mind-set. Its charisma. Thats how the New York Times describes Bob Mayers winning methodology.... less

Recruitment and selection is the foundation of al... more

Recruitment and selection is the foundation of all other HR activity. Get it wrong and it doesnt matter how good your development programme is, how well you motivate your staff, how you manage their performance, or even how well you reward them, you are always making up for that one bad decision. It is also one of your principal points of contact with line managers: deliver a less than perfect performance there and your chances of being taken seriously as a strategic business partner are gone.Get it right, however, and you can transform a mundane, everyday HR process into a chance to improve your organisations performance by improving the quality of the people youre asking to deliver that performance. Do that, and your line managers and senior management colleagues will sit up and take notice.... less

The Greatest Sales Training in the World is based... more

The Greatest Sales Training in the World is based on the inspirational bestseller, The Greatest Salesman in the World by Og Mandino, and provides a powerful sales philosophy on which this comprehensive sales training program is based. The title explores how to increase profits or personal income by applying the time-tested principles contained in Mandinos Ten Ancient Scrolls for Success. Also featured are special contributions from several of the worlds greatest sales and training experts, such as Anthony Robbins. These contributions, combined with the inspirational wisdom of Og Mandinos powerful sales philosophy, make this book an absolute must-read for anyone interested in maximising time spent in earning. The title should appeal to the growing number of executives and sales people who see the link between positive thinking, inspirational motivation, personal principles and good business.THIS DYNAMIC EDITION OFFERS PRACTICAL TIPS ON HOW TO: Develop successful sales habits Penetrate the defense systems of clients Develop persistence Elevate your self-esteem... less

The practical aspects of environmental technology... more

The practical aspects of environmental technology are discussed in detail in this book. Each chapter deals with unit operations such as biological, chemical, physical, radiation and electrical technology besides others. Traditional technologies have been included, as well as those that can be considered innovative, and emerging. In addition, a number of technologies have been developed by combining processes directly, or in a treatment train, and these developments are expected to assume increasing importance. However, such concerns as uncertainties due to liability, regulatory approval, price competition, and client approval have limited the application of some of these newer technologies.The purpose of this book is not to describe commercial processes, but a number of proprietary processes are included in order to present additional information. The inclusion or exclusion of any commercial process bears no relationship to its comparative effectiveness in any environmental control situation. Also, various governmental and commercial organizations may use different nomenclature and terminology, for the same technology.... less

Thermodynamics is a very powerful engineering too... more

Thermodynamics is a very powerful engineering tool, yet it is often a conceptually difficult subject for engineering students. This book designed for a standard two-semester thermodynamics course covers the basic first and second laws of thermodynamics and their application to closed and open systems. A number of computer problems have been introduced throughout this text. Appendix included here provides a brief introduction to the etymology of some terms used with regard to this subject.... less

This well established guide to the law as it rela... more

This well established guide to the law as it relates to corporate and retail banking cuts to the core of the legal and non-legal rules for besides covering legislation it also details the latest versions of the statutory codes in full with a commentary on each one.... less

This forthcoming title, by leading authority on e... more

This forthcoming title, by leading authority on energy lawPeter Roberts, provides a pragmatic examination of the provisions of a typical JOA in the order that they appear, with a particular focus on the critical issues of scope, the operator's role, joint and exclusive operations, default, transfers and decommissioning.... less