World Class Selling is a scientific process that ... more

World Class Selling is a scientific process that enables you to sell any product, service, or idea. Behind its procedures lies an ethical philosophy that you can rely ona win-win philosophy of serving the customer. You never need to con or pressure a prospect, or do anything against your standards or contrary to your personality.You will learn about the buyers hidden agenda: the Five Buying Decisions that every prospect must make before buying. If you dont know what these decisions are, or the precise order in which they are made, you cant reach your potential in sales. In World Class Selling, you will learn the Seven Steps of the Track Selling System that carry you smoothly through each of the prospects buying decisions in the correct order.The skills, techniques and philosophy of World Class Selling will give you a sustainable advantage over your competition. World Class Selling will show you how to sell more, earn more, and have more fun in the process.... less

An emotionally intelligent communicator is a more... more

An emotionally intelligent communicator is a more successful manager.Emotionally intelligent people communicate better and more successfully than their emotionally unaware counterparts. The good news is that emotional intelligence, or EI, can be learned. This book explains how. Eaton & Johnson reveal how to manage yourself better and how to improve your listening skills so that you respond more constructively to others. Find out how to develop empathy, manage conflicts and create win/win situations. Improve your EI and you will significantly improve your professional and personal life.... less

What if you could understand financial risk manag... more

What if you could understand financial risk management without immersing yourself in high-level mathematics? In this straightforward, readable guide which requires only a working familiarity with financial spreadsheets Nersesian explains what financial risk management is, describes its various forms, and shows how to anticipate and cope with it. Nersesians approach is truly new. He combines cost/benefit analysis with probability distributions, so you can easily grasp the concepts and mechanics of financial risk reduction, and his examples are expressed in familiar business terminology.His illustrations, built on the widespread and popular Excel spreadsheet, are equally familiar or easily grasped by computer-friendly novices. As a result, Nersesian shows that risk management can be appreciated and dealt with by people with no access to risk management specialists, or specialists whose jargon and analytic methods are seldom understood by anyone but themselves.... less

Maintenance functions have long been neglected in... more

Maintenance functions have long been neglected in Indian industry. A few decades ago, there was a dearth of trained and motivated personnel as the job of maintenance used to be undermined earlier. But now, with the rapid progress in industrialisation, the outlook has changed and maintenance is now considered as a profit centre.To keep pace with the present market we have to manufacture and deliver goods and services which are on par with internationally accepted standards of quality. This book deals with the subject of maintenance management in detail. It includes topics on energy management, reliability, quality, and operation research as also important aspects in the context of the 21st century, such as total productive maintenance, maintenance information system, and application of computer in maintenance.... less

It is based on corporate industrial research enco... more

It is based on corporate industrial research encompasses the exhaustive gamut of Internal auditing including Operational and Management auditing. It also provides a comprehensive discussion of different facets of internal auditing.... less

It is based on corporate industrial research enco... more

It is based on corporate industrial research encompasses the exhaustive gamut of Internal auditing including Operational and Management auditing. It also provides a comprehensive discussion of different facets of internal auditing.... less

Preparation of Third Edition of Nandi's Criminal ... more

Preparation of Third Edition of Nandi's Criminal Ready reference is a monumental task. Most of the important criminal laws have been dealt with fairly exhaustively and lucidly too, so that the readers may not find any difficulty in solving their problems. Large numbers of important decisions of supreme Court and High Courts have been incorporated in this new edition. Few new Chapters have been added. And also an elaborated Subject Index have been prepared with a view to help the readers to locate the topic of his choice quickly and conveniently. This new edition, in many respect, is the joint endeavour of four authors, who spared no pains make this book useful and worth reading. This book, like its predecessors, will be found useful by all those who have to deal with the subject.... less

Handbook Of Public Communication is a compelling ... more

Handbook Of Public Communication is a compelling overview of the public communication process public speaking and public listening emphasizing how both dimensions interrelate as public communicators shape, present and receive speeches. The principles of public speaking are framed in a context that encourages students to create and present messages that are carefully tailored to the needs and behaviors of intended listeners. The role of the listener is extensively investigated.... less