The Worlds Best Party Games brings you over 100 o... more

The Worlds Best Party Games brings you over 100 of the most popular games in town that are simple to plan and easy to play before a party. Games that will help everyone to relax, that will provide lots of action, plenty of laughter, along with challenging test-your-wits. The illustrated instructions are easy to follow.... less

Here is a practical, no-nonsense guide for everyo... more

Here is a practical, no-nonsense guide for everyone who has to deal with customers person-to-person. It explains how to maintain reliable customer service, howt odevelop positive working relationships, how to solve problems and initiate and evaluate changes on customers' behalf. Examples and case studies are used throughout. The book also covers the criteria fo NVQ Levels 2 and 3 in Customer Service, ofering guidance on NVQ requirements and ways to collect and record evidence. It is based on Sheila Payne's long experience of working with customers a well as ten years' teaching, assessing and counselling young people in administration and retail. Over the past three years she has assisted many candidates to achieve the NVQ Level 3 Award in Customer Service.... less

The perfect book for every wife whos ever uttered... more

The perfect book for every wife whos ever uttered the words, Nothings wrong. Im just FINE.Why is it that wives sometimes take a roundabout path when communicating with their husbands? The truth can take a backseat, get twisted, and even get turned totally inside out. Each lie keeps wives from experiencing true intimacy with their husbands. In this insightful, breakthrough book, Tim and Sheila Riter shed light on the twelve most common lies wives tell their husbands, and reveal what women are really trying to say as well as what they yearn to hear. Wives will be relieved to discover just how common their communication experiences are. Though written for women, men will benefit from a guide to just whats going on in their wives hearts and minds. Let the honest communication begin!... less

The perfect book for every husband whos ever utte... more

The perfect book for every husband whos ever uttered the words, Im Sorry, I wont do that again.Marriages can thrive only where theres real intimacy. So why is it that husbands sometimes feel compelled to misstate, shade, or just flat-out lie to their wives? In this breakthrough book for men, Tim and Sheila Riter tackle the twelve most common lies that husbands tell their wives and reveal what husbands wish they could really say. Husbands will be relieved to find authors who understand and relate to their experiences; and wives, no doubt, will find it fascinating to learn whats really going on in their husbands hearts and minds. Let the honest communication begin!... less

Anne, beautiful and intelligent, stands in the do... more

Anne, beautiful and intelligent, stands in the dock accused of adultery. Uttery humiliated by hearing the evidence against her, she is determined to put the record straight. But the prosecution does not play the game she had been expecting and she is forced to change her approach.... less

Positive Thoughts Positive Action by Drs. Arnold ... more

Positive Thoughts Positive Action by Drs. Arnold and Barry Fox can stand alone or be read as the sequel to their co-authored book The Miracle of Positive Thinking. Both books focus on living a positive lifestyle by using action oriented strategies that assist a person in seeing the abundant side of life. Critics insist that these ideas do not work, but the Fox family is proof that what you focus on you become. After you read the heartfelt stories that fill the book, you can decide whether or not this is how you want to live your life.... less

As you follow the simple day-by-day program desig... more

As you follow the simple day-by-day program designed by Drs. Arnold and Barry Fox, you will learn to tap into the secrets of miracle making that are in your control. You will: Discover the miraculous power of prayer Overcome lifes obstacles by changing your self-talk Make sound health a daily miracle as you deal with stress, depression heart disease, and cancer Learn to dispel the gloom and doom of depression for a positive mental attitude Put your faith to work for you so that you can create a life filled with miracles beginning today Incorporate this process fully into your own life so that you can begin to touch the lives of those you love... less

In manufacturing we are faced with challenges eve... more

In manufacturing we are faced with challenges every day. Polarity management allows us to distinguish between a problem to solve or a conflict to manage. It is a powerful tool that is useful at all levels, from top management to first line employees, and can help to reduce stress, increase productivity and improve effectiveness. Polarity, as a tool for both understanding and change, has become part of everyday practice.... less

Every year, more than a million people start a ne... more

Every year, more than a million people start a new small business with drive, enthusiasm, and dreams of success. Unfortunately, about the same number every year go out of business.After 30 years in many of his own small businesses and helping others, Barry Thomsen has seen pretty much all the things that can go wrong, all the solutions that just dont work, and all the ways to keep the doors open...if only for another month. There is a lot more to starting, running, and succeeding at a business than buying a nice sign and ordering business cards.There are many common-sense answers to the everyday problems that affect most small businesses. An owner must meet these head-on...or head them off before they start. 23 Reasons why Businesses Fail and what you can do about it will help you survive when it seems like bullets are coming from every direction at once. Youll learn tried-and-true ways to deal with everything from poor cash flow, bad publicity, and unanticipated market changes to problem employees, irate customers, and weather disasters.... less

Whether you are interviewing a job applicant, dea... more

Whether you are interviewing a job applicant, dealing with disciplinary procedures or organising a decision making session, this new book will provide you with all the information you need to achieve your aim. It offers a step-by-step guide to the general principles of interviewing and illustrates the various types of interviews you may be involved in your working life.... less