The perfect book for every wife whos ever uttered... more

The perfect book for every wife whos ever uttered the words, Nothings wrong. Im just FINE.Why is it that wives sometimes take a roundabout path when communicating with their husbands? The truth can take a backseat, get twisted, and even get turned totally inside out. Each lie keeps wives from experiencing true intimacy with their husbands. In this insightful, breakthrough book, Tim and Sheila Riter shed light on the twelve most common lies wives tell their husbands, and reveal what women are really trying to say as well as what they yearn to hear. Wives will be relieved to discover just how common their communication experiences are. Though written for women, men will benefit from a guide to just whats going on in their wives hearts and minds. Let the honest communication begin!... less

The perfect book for every husband whos ever utte... more

The perfect book for every husband whos ever uttered the words, Im Sorry, I wont do that again.Marriages can thrive only where theres real intimacy. So why is it that husbands sometimes feel compelled to misstate, shade, or just flat-out lie to their wives? In this breakthrough book for men, Tim and Sheila Riter tackle the twelve most common lies that husbands tell their wives and reveal what husbands wish they could really say. Husbands will be relieved to find authors who understand and relate to their experiences; and wives, no doubt, will find it fascinating to learn whats really going on in their husbands hearts and minds. Let the honest communication begin!... less

Here is a practical, no-nonsense guide for everyo... more

Here is a practical, no-nonsense guide for everyone who has to deal with customers person-to-person. It explains how to maintain reliable customer service, howt odevelop positive working relationships, how to solve problems and initiate and evaluate changes on customers' behalf. Examples and case studies are used throughout. The book also covers the criteria fo NVQ Levels 2 and 3 in Customer Service, ofering guidance on NVQ requirements and ways to collect and record evidence. It is based on Sheila Payne's long experience of working with customers a well as ten years' teaching, assessing and counselling young people in administration and retail. Over the past three years she has assisted many candidates to achieve the NVQ Level 3 Award in Customer Service.... less

The Worlds Best Party Games brings you over 100 o... more

The Worlds Best Party Games brings you over 100 of the most popular games in town that are simple to plan and easy to play before a party. Games that will help everyone to relax, that will provide lots of action, plenty of laughter, along with challenging test-your-wits. The illustrated instructions are easy to follow.... less