The service sector contributes to the economy by ... more

The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.... less

Essentials of Supply Chain Management is an integ... more

Essentials of Supply Chain Management is an integrated document for understanding the business processes of an enterprise, and will be useful in confronting emerging challenges posed by the external environment. It aims to facilitate executives in formulating a comprehensive strategy and control framework, closely aligned towards the customer, and delivering value for money as the ultimate objective. This book is meant for graduate students and professionals of business management and senior executives responsible for generating value for the stakeholders by way of gaining knowledge about Supply Chain Management.... less

This book is one of the few texts devoted to the ... more

This book is one of the few texts devoted to the subject of total quality management which has generated interest world wide. The material is based on research work carried out by the authors over the last 10 years. The book provides managers with sound practical advice on how to initiate and implement total quality management. It imparts comprehensive knowledge on quality management concept, philosophy, its components, development and implementations using structured and illustrative case studies.... less